JotForm is the first web based WYSIWYG form builder with over 3.8 Million users worldwide. Our offices are located in San Francisco, Ankara and Izmir.
We are looking for web developers to perform as Technical Support Specialists in our Izmir office, located at Technopark, Urla.
Proficiency in English (especially writing skills) is extremely important for this position since you will be communicating with customers continuously.
Your cover letter and CV will be examined thoroughly and even punctuation and capitalization errors will be taken into consideration.
Therefore, please double check your CV and cover letter before applying.
Here are the requirements for this position :
Experience with HTML5 / CSS3
Extensive web development experience
High common sense and high proactiveness
Ability to translate technical information for non-technical users
Proficiency in English with strong communication skills
Excellent customer service and problem-solving skills
Strong attention to detail
Ability to quickly learn, understand and explain technical information
When you will be a member of our team, you will;
Read and understand questions from our users, and provide good explanations and examples
Serve as Tier I and II support for incoming requests from JotForm users
Perform troubleshooting and in-depth analysis of technical problems
Partner with our Engineering team to find and fix bugs before they impact our customers
Identify trends, escalate critical situations
Update and maintain training materials and documentation such as FAQ and user guide
Become a product expert and be one of the go-to resources for understanding how our product works
Years of Experience : No experience preference
Military Status :
Completed, Exempt, Delayed
Level of education :
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)