Overview of duties
Registers guest reservations
Welcomes guests and takes care of them from their arrival through to departure
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
Helps meet the department's quantitative targets by carrying out sales initiatives"
The level of responsibility may vary according to the employee's next target qualification
in the Players multicompetence development programme (Qualified, Expert or Leader)"
Welcomes guests as soon as they arrive with great care and attention
Helps encourage customer loyalty by building friendly, personalised relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and / or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
Has an impeccable attitude which conveys the image of the brand and hotel "
Professional techniques / Production
Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
Handles phone calls
Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
Ensures that all the documents, products and provisions needed for the department and / or guests are available and up-to-date
Prepares and serves snacks or breakfasts outside of the restaurant's opening hours."
Commercial / Sales
Promotes the range of services offered by the hotel to increase sales
Applies and actively supports the hotel's pricing policy in order to increase REVPAR
Promotes the brand and / or Group loyalty programme, adapting the sales pitch to suit the guest's needs
Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other AccorHotels."
Management and administration
Respects the procedures concerning invoicing and cash operations
Manages the cash under his / her responsibility
May be asked to prepare and send reminder invoices to debtors
Prepares certain accountancy and statistical information for the Deputy or General Manager"
Hygiene / Personal safety / Environment
Ensures that the workplace remains clean and tidy
Knows and applies the hotel's security regulations (in case of fire etc)
Ensures the safety of the people and property within the hotel
Ibis and its people
Simplicity, Modernity, Well-being
Acteurs, the Ibis staff training and professional development programme , enables staff to :
become more professional by acquiring new skills,
learn a second profession,
be more independent in guest relations,
receive recognition for their skills