Charging Operations Senior Specialist-MEC0000MD
We are seeking a Charging Operations Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Charging Operations Manager of Vodafone Turkey.
Ensures successful operation and coordination of charging operation services
Provides multi-level technical support for diagnosing, reproducing and fixing charging operation service issues
As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product / service.
Provides recommendations to improve and address / lead critical issues and root cause analysis.
Actively contributes to the troubleshooting, performance tuning of charging products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
Identifies scalabilty, performance and integration issues and proposes optimal solutions.
Collaborates across products / vendors and related stakeholders to come up with a compelling solution.
Provides technical guidance and recommendations to other team members.
Works as on-call support to provide 7*24 support when it is necessary.
Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
Provides standardization / automation of technical processes.
Deploys new products and services.
Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
Reports to stakeholders on product performance and supplier / partner performance.
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world.
Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
Significant experience in IT and Telco infrastructure, preferably Intelligent Network technologies, products and services
High level of expertise in service incident handling and troubleshooting
Experience of handling high frequency streaming data for real time analysis and reporting.
Good knowledge of statistical Analysis (distribution analysis, correlation, variance)
Good command of English.
Significant experience in using SQL , PL / SQL .
Significant experience in UNIX and shell scripting.
Basic knowledge of Oracle database administration.
Ability to use analytical, network security, network monitoring, and administration software programs.
Ability to work in flexible work hours under pressure and tight deadlines.
Having strong analytical skills.
MecidiyeköyMecidiyeköy Yolu No : 102 Mecidiyeköy İstanbul
Full-timeEmployment Type : Permanent
04-May-18, 4 : 59 : 00 PM