CSD, Sales Support and Inside Sales MENA
Clariant
Gebze, Turkey
son 24 gün

Clariant is a globally leading specialty chemicals company, based in Muttenz near Basel / Switzerland. On 31 December 2016 the company employed a total workforce of 17 442.

In the financial year 2016, Clariant recorded sales of CHF 5.847 billion for its continuing businesses. The company reports in four business areas : Care Chemicals, Catalysis, Natural Resources, and Plastics & Coatings.

Clariant’s corporate strategy is based on five pillars : focus on innovation through R&D, add value with sustainability, reposition portfolio, intensify growth, and increase profitability.

We are seeking highly qualified, dynamic candidates willing to pursue a professional career in a rewarding and fastly growing business environment as Customer Services Desk, Sales Support & Inside Sales MENA in BU Pigments.

Responsibilities :

  • Creation and monitoring of sales, sample and purchase orders for MEA in SAP,
  • Complaints' handling process initiation (including debit / credit payments) & creation of QNS in SAP,
  • Support sales force with information regarding customers status, requirements, updated info for open orders, overdues, BN and complaints,
  • Support planning and fulfillment of customer requirements based on service catalogue guidelines,
  • Interface between Order Fulfillment, transport management, customers and Sales Representatives,
  • Follow up account receivables and take necessary action in cooperation with the responsible Sales Managers & Cash Collectors,
  • Inside sales : proactively call customers based on order frequency analysis, available commodity product portfolio, stock sales, differentiated steering activities, aging stock offering and other activities closely coordinated with Sales Manager,
  • Follow up on samples send to customers in agreement with Sales Manager,
  • Enforce application of standard or best practice processes in CSD area,
  • Conduct process performance, initiation and follow up of corrective measures.
  • Requirements :

  • Graduate of university
  • 3-5 years experience in a similar job preferred
  • Analytical and quantitative skills coupled with effective communication and team working attitude
  • Fluency in both written and spoken English, other languages are considered an asset
  • Good knowledge and experience in excel and office software applications, SAP an asset
  • Military obligation for male candidates must have completed
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