Prepaid Journey Lead-Digital CVM-MAS0002M9
We are seeking a Prepaid Journey Lead-Digital CVM with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Head of Digital Accelerator of Vodafone Turkey.
The accountabilities of this role are :
Define lifecycle framework of prepaid customer journeys and actions in each journey stage
Define and execute strategies & initiatives to maximize customer lifetime value throughout journeys
Design & delivery prepaid customer strategy with always on marketing principles
Execute prepaid BTL marketing plans
Provide prepaid customer management inputs to Digital CVM squad like targets, actions, communication contents
Work with the channel leads to effectively design & execute customer communications
Prepare scenario plans of changes to communications that optimize performance against targets and objectives
Design processes of always on marketing : change management, performance measurement, steering, etc.
Bring customer insights by making analysis, benchmarking and learning from research
Improve customer experience
Drive culture and behaviour change required for always on marketing
Work in harmony with agile practices
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world.
Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
BSc. degree in business administration, industrial engineering, economics or similar fields of engineering
Flexible mind set to adapt to a constantly changing business field
Has analytical thinking skills in every aspect of work and pays attention to details
Good at multi-task management
Good at problem solving
Strong written and verbal communication skills and inter-personal skills
Good team player
Good at handling ambiguity
CVM experience is preferred
Maslak HQ / Head OfficeBüyükdere Cad. No : 251 MaslakŞişliİstanbul
Full-timeEmployment Type : Permanent
12-Aug-18, 9 : 59 : 00 PM