SUMMARY OF ROLE
The Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment.
Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.
PRINCIPAL JOB RESPONSIBILITIES
Performing of onboard service
Performing of onsite commissioning / sea-trials worldwide (shipyards)
Reporting / administrative duties
Suppor sales and develop aftermarket offers, for service jobs, overhauls, retrofit and commissionings etc.
Training of customers, internal and external
1. Performing of onboard service :
Support, supervise and testing / solving of field issues onboard vessels and different offshore units. This includes sailing / staying onboard the vessels / units while handling service and claim issues onboard
Execute the requested service in the best way to meet the customer’s deadlines and expectations
2. Performing of onsite commissioning and sea-trials :
Test, calibration and verification of system setup within the Emerson ICMS software and other supplies of ICMS systems and Emerson Marine products
Deliver and get approvals from yard, owner and class during the sea-trials
3. Reporting / administrative duties :
Clearly written work reports must be filed upon return after travel in English, clearly stating all points to be followed up
Keeping up to date on administrative responsibilities such as maintaining customer service reports and internal service records in a timely manner
4. Support sales and develop aftermarket offers, for service jobs, overhauls and commissionings etc. :
Support in offering and selling of aftermarket / service products and develop aftermarket offers with the Business Development Manager for aftermarket
Service Engineer has extensive contacts with Marine service sites and customers
5. Training :
Attend all training courses and meetings as required by Emerson
Participate, observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment
Participate in required local training in the workshop / classroom in Denmark and at other world area sites for products updates etc.
Perform basic onsite / onboard training for customers / crews
REQUIRED QUALIFICATIONS AND EXPERIENCE
Electrical / mechanical background with a good knowledge of software and hardware
At least three years’ experience from similar work
Capacity to work in a global environment
Experience of engaging with customers in a dynamic environment
Experience with working extra hours as and when required
Computer literate and experience with MS Office, Excel
Fluent in written and spoken English
Functional Technical Skills
Dealing with Ambiguity
Ethics & Values
Integrity & Trust
Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and exceptional innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds.
These unique points of view help foster fresh thinking and new ideas, ensuring our continued success into the future.