Field Service Engineer
Organization Esko Job Function Customer Support Primary Location Turkey, Istanbul Schedule Full-time Main role / Job Objective :
As a Field Service Engineer, you will be accountable for installation / training, service and preventive maintenance for customers.
You will act as a back-up engineer for other regions. Main responsibilities and key activities :
You service equipment which cover both CAM tables and CDI.
You diagnose and repair faulty equipment on site. You take care of the communication with the internal CS departments and end-customer.
You conduct repair visits, installations and trainings.
You instruct the customer about the day-to-day use and maintenance of their hardware equipment and software collateral.
You complete intervention reports, acceptance, including sign-off by the customer.
You increase Customer Satisfaction by conducting courtesy visits, organising follow-up calls,
You work in close collaboration with the Hardware support team.
You facilitate the return flow of spare parts.
You keep your knowledge up to date by attending courses, self-study, and in-depth preparation.
You have a bachelor degree in Electronics or Mechanics. Having a master degree in Industrial Engineering is considered a plus.
Native local language skills and an excellent knowledge of English.
Knowledge of any other European language is a plus.
Competencies (personal qualifications) :
You have in-depth technical knowledge of our product portfolio (both CDI and CAM) and related products.
You are able to demonstrate the base functions of our hardware and related workflow in a customer environment.
You are able to diagnose problems and take the necessary actions.
You are customer-oriented.
You have a strong affinity with software.
You have the ability to provide clear information to the customer with respect to action plans & progress.
You are able to work independently.
You are willing to travel frequently (around 80%), incl outside your country.
You have a positive attitude and consider yourself a team player.
With its solutions Esko helps thousands of companies worldwide to create packaging, signs and displays, and by optimizing their processes.
Esko is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign and display industries.
With Headquarters in Ghent - Belgium, Esko employs around 1,500 people worldwide. Esko has R&D and manufacturing facilities in five European countries, the United States, China and India.
It’s a company continuously being on the verge of creative innovations, quite different from the others.