Service Coordinator – Turbocharging
ABB
Istanbul, Istanbul, Turkey
son 2 gün

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

  • We seek for "Service Coordinator " who will be able to demonstrate knowledge in ABB in Industrial Automation, Turbocharging in Istanbul with below qualifications;
  • Your responsibilities

  • Builds and maintains sustainable relationship with customer.
  • Manages customer requirements and customer enquiries.
  • Ensures continuous communication,
  • Coordinates, plans, schedules and oversees all service jobs with necessary resources, spare parts and logistics for site,
  • Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements.
  • Ensures the required quality is delivered and the health, safety and environmental issues are competently managed.
  • Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes,
  • Manages the Service order process in a timely manner from quotation to invoicing and cash collection,
  • Manages all required reporting and documentation.
  • Ensures all necessary data has been registered in a timely manner in the system,
  • Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity.
  • Ensures the transfer of Service findings to the product / system Local Business Units for improvement of their offerings.
  • Report to HOPS
  • Enforce compliance with OHS in workshop
  • Attend morning toolbox meetings
  • Follow-up and organize workshop jobs for timely fulfilment to the right quality
  • Develop procedures to improve workshop service quality
  • Define segregation of duties for workshop service technicians
  • Apply 5S principle in workshop
  • Follow-up warehouse in close cooperation with Warehouse Keeper
  • Plan daily workshop jobs with Service Coordinator and assign duties to workshop service technicians, monitor time spent for turbocharger types and take required actions to align with BU expectations
  • Assign workshop duties to field service technicians while they are in workshop and not assigned with a field service job and vice versa.
  • Prepare turbocharger inspection reports and service reports
  • Ensure Follow-up consumption and order workshop supplies / consumables with close cooperation with Warehouse keeper.
  • Ensure Follow-up outsourced jobs (machining, welding, rethreading etc.)
  • Responsible for tools, measuring equipment calibrations and delegate within the team.
  • Responsible for lifting equipment (winches, electric stacker, lift table etc.) maintenance, test and certification
  • Review and complete corrective actions within the workshop
  • Follow-up and implement updates on technical documentation, make sure Technicians are updated.
  • Your background

  • University degree in Marine Engineering, Mechanical Engineering or Naval Architecture,
  • Preferably 5-6 years experienced in Turbocharger,
  • Able to communicate effectively and problem solver,
  • Having a valid driving license,
  • Very good command of written and spoken English, Good knowledge of MS Office applications, No obstacle for traveling, Completed military service for male applicants,
  • Flexible to respond customer calls 7 / 24.
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