This is a work from home role. Please see additional requirements. You’re a problem solver and easily connect with customers! You exceed their expectations with your expertise, knowledge and passion for technology.
You’re enamored by the way things operate and can figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and structure your time.
You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and easily navigate a technical environment.
You effortlessly engage, explaining step by step solutions with an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience.
Because you’ll work independently from home, you’ll also need the discipline and ability to work remotely from coworkers and management.
Does this sound like you? If so, you could be the next AppleCare At Home Advisor. We’re committed to helping employees explore their potential.
We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As an AppleCare Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs.
As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support.
We’ll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs and remind them that behind our great products are amazing people.
Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward.
We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.
At Home Advisors will work 45 hours per week and need to be able to work flexible hours over a 7 day week.