Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
The insurance companies of Chubb serve multinational corporations, mid-size and small businesses with property and casualty insurance and services;
affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeowners, automobile and other specialty insurance coverage;
companies and affinity groups providing or offering accident and health insurance programs and life insurance to their employees or members;
and insurers managing exposures with reinsurance coverage. With $150 billion in assets and $37 billion of gross written premiums in 2014* on a pro forma basis, Chubb’s core operating insurance companies maintain financial strength ratings of AA from Standard & Poor’s and A++ from A.
M. Best. Chubb’s parent company is listed on the New York Stock Exchange (NYSE : CB) and is a component of the S&P 500 index.
Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 30,000 people worldwide.
The key elements of this role are to maximise cash flow and minimise debt at risk, ensuring our operations are fully compliant with SOX, FCA and internal Chubb guidelines.
This role involves communication with both internal and external parties.
The role involves applying proven methods to resolve complex open items and to pass those items which cannot be resolved to Credit Control Manager for escalation.
The role requires the maintenance of strong business relationships with Chubb departments, brokers, insurance companies and external suppliers.
Handle and resolve all open items including premium debts, unapplied and unallocated cash and for those items which cannot be resolved refer to the Credit Control Supervisor for support or escalation.
To identify debt at risk and work with internal teams to ensure early warning signs are flagged and processes are followed to protect Chubb cash flow.
In conjunction with the Credit Control Supervisor review processes and productivity on a regular basis, in order to identify efficiency gains within the team.
Assist with the implementation of any subsequent process improvements.
To manage regular third party / internal customer meetings to review and compare ledgers. Resolve any outstanding queries by working together, whilst strictly applying Chubb procedures to maximise cash flow and minimise the levels of overdue premiums.
Take ownership for managing and prioritising own workload.
Act as point of contact for the assigned set of accounts, ensure that expectations are met in terms of quality of service to 3rd parties;
handle any potential complaints in a timely manner and liaise with brokers and internal departments to resolve potential issues.
Regular reporting to the Credit Control Manager.
Ad-hoc credit management activity i.e. short term projects and inter-team work initiatives
Knowledge & Experience
Educated to A Level standard.
Ability to reconcile complex accounts and have excellent attention to detail
Ability to investigate and support with difficult cases and provide assistance with escalations
Ability to establish and maintain good client relationships, both internally and externally at all levels
Excellent time management skills, ability to prioritise; proven record of meeting deadlines
Very good customer service skills
Prior experience with debt management is preferred
Analytical skills and attention to detail and ability to work with and analyse heavy volumes of data
Good knowledge of Microsoft Office, in particular MS Excel (pivots, v-lookups, etc.) and preferably experience with finance accounting systems
Good business acumen for problem solving
Calm, confident manner to handle potentially difficult conversations
Confidence to deal with a range of stakeholders
Self-motivated and independent
Easily adaptable to changes, positive attitude and supportive of business needs.
Working for Chubb