SPECIFIC RESPONSIBILITIES INCLUDE :
Ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues
Responsible for setting-up live streaming equipment prior to live-streaming classes, serving as first-level technical support to immediately respond to and troubleshoot live streaming issues, and securing live streaming equipment at the end of live streaming class meetings
Opening and closing the UMUC Europe computer lab, building entrances, and classrooms, and proctoring exams
Ensure that building rules are abided by UMUC Europe students and that all UMUC Europe labs / rooms are clean and presentable
Other job-related duties as assigned
REQUIRED EDUCATION AND EXPERIENCE :
Applicants must have a high school diploma
Available for a flexible work schedule including early mornings, days, late evenings, weekends, and holidays
Basic office management, computer and organizational skills
Effective communication skills
Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).
PREFERRED EDUCATION AND EXPERIENCE :
Associate's Degree is preferred
Customer service experience
Advanced computer skills, to include Microsoft Excel and Word
Who May Apply : Local applicants with individual logistical support (ILS) only. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.
S. military ID card and SOFA card from an external source, as this position does not offer ILS. For employment eligibility purposes, applicant must qualify for ILS as described in USAREUR Regulation 600-
700, Section III, 7-13. Criteria under which applicants qualify for ILS are : must serve the US Forces exclusively; are not stateless persons;
are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.
All submissions should include a cover letter and résumé. UMUC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare.
For detailed benefits information, please visit : .