The role holder will normally directly manage the Franchise / Managed Operations team within their Area and will additionally engage a multiple discipline team to deliver appropriate support services to a business geography of properties, franchisees and owners.
Education & Experience
Abilities / Key Competencies / Skills
Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham’s Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience.
Compassionate, Engaged, Dependable, Courteous, Inclusive, Hospitable, Prepared and Personalised.
Negotiation - Must possess advanced negotiation skills in order to create a positive foundation for the on-going relationship
Collaboration & Relationships - Initiates, builds and maintains lasting professional relations based on mutual respect and understanding that foster a collaborative approach to working
Credibility and influence - Will engender credibility and respect within the hospitality arena thereby enabling immediate recognition as a key player in the industry
Communication - Communicates clearly and effectively in writing and in person. Fosters an open and honest communication style and has strong presentation skills
Analysis - Able to read, analyze and understand numerical or verbal data in order to assess a commercial situation and present a compelling business case based real information
Commercial and financial acumen - Demonstrates good knowledge in commercial and financial fundamentals, able to predict the impact of particular activities on the bottom line of the business
Customer service - Fosters a customer oriented approach; responsive and respectful in keeping with the fundamental concept of hospitality
Flexibility - Adaptable and accepting of change, able to cope with an evolving business landscape applying the best fit solution to each unique situation
Empathy - Able to consider, understand and empathize with the priorities and challenges of others
Integrity - Must show the highest standards of honesty, integrity and discretion and will create trust with all associates, clients and customers
Leadership Must demonstrate the qualities of leadership and people management, the ability to motivate and inspire others
Scope / Financial Responsibility
This individual will have a broad liaison throughout the organization and externally at all levels and functions and will therefore forge and nurture strong relationships with decision makers at the highest level.
This person will exercise high level of control within this work group and their actions will have a significant impact.
They will work with a high level of autonomy and will therefore be in the position to make substantial decisions on behalf of the business.
They will act as an ambassador for all departments as part of a unified team and will be expected to identify, access and influence the necessary resources to drive bottom line results.
They are the most senior point of contact for key stakeholders in the Area and therefore play an integral part in strengthening the Company’s value proposition and the growth of the organization in the region.