As a Customer Experience Specialist, you will manage ongoing customer support services. You will be responsible for responding to all types of user concerns and implementing solutions.
You will partner with other related teams to support our users in the best possible way.
Customer Experience Team is responding to our millions of daily active users’ needs on a daily basis. We have compact teams that are working very autonomous and closely together.
We are looking for a Customer Experience Specialist who is passionate and forward-looking in their approach to customer support and community management.
Here’s what you’ll be doing
Collecting and processing incoming user tickets and responding to their needs
Identifying opportunities to improve customer support standards
Actively using our products and having expert level knowledge about them
Identifying and analyzing issues, patterns, and trends in user requests
Analyzing user structures, behaviors, statistics and generating reports based on community feedback
Working closely with other teams to ensure there is an effective feedback loop between our users and the product team
Desired Skills and experiences
Excellent English in both written and speaking skills
In which area you'll continue to grow
Statistics and the most key indicators relevant for Customer Experience and Community Management
Daily operations and analysis with very careful attention to the detail