Technical Customer Service Engineer, Vehicle Repair & Maintenance
Ümraniye, Turkey
son 6 gün


  • Technical Customer Service Engineer for Henkel Vehicle Repair & Maintenance (VRM) Sub-unit of Adhesive Technologies
  • Driving top projects including new product initiatives, engaging and involving in all Sales and Marketing initiatives and programs
  • Delivering specialized both theoretical and hands-on training for customers
  • Responding promptly to customer calls and queries about the products
  • Assuming responsibility for training and upskilling of local internal team i.e Technical Sales Engineers and organizing Country Technology webinars with local marketing
  • Ensuring to be up to date with the newest trends in application technology for the markets served by Henkel VRM
  • Being the first customer for new products developed by the R&D department by testing the appropriate application methods for these new materials
  • Preparing detailed test reports for new initiatives, existing products and getting local / regional product certifications
  • Representing Henkel VRM team at conferences, trade shows and meetings

  • Having Bachelor’s Degree in Chemical Engineering, Mechanical Engineering or Industrial Engineering
  • Minimum 2 years of experience in similar roles within an international organization
  • Knowledge in vehicle repair & maintenance and automotive aftermarket is a plus
  • Knowledge of automotive aftermarket repair methods and technologies is a plus
  • Preferably hands-on experience in a technical service or manufacturing role in automotive market
  • Effective communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management
  • Competent in problem-solving, analytical and interpersonal skills and ability to work with a variety of people
  • Excellent Microsoft Office skills (PowerPoint, Excel and Word)
  • Having valid driving license and being flexible for traveling within the country
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