Learning & Development Manager
Fairmont Hotels & Resorts
Fairmont Quasar Istanbul, Istanbul, Turkey
son 6 saat

Training Manager

Fairmont Hotels & Resorts is committed to providing our Colleagues and Leaders with the tools they need to thrive in their chosen career with us.

Showcase your passion for our service culture as Training Manager, where your knowledge and team leadership will support continued learning, guest satisfaction and Colleague engagement throughout your hotel.

Hotel Overview :

Central to shopping, sightseeing, restaurants and bars, and the business district. The green park surrounding the Fairmont Quasar Istanbul, offers breathing space in a dense part of the city.

The hotel is about 20 km to Atatürk Airport and in convenient walking distance to metro.Business and leisure travelers alike will experience the utmost in comfort and luxury at the Fairmont Quasar Istanbul.

The 209 luxury guestrooms include 25 Suites, 33 Gold Rooms and 64 Apartments, all elegantly designed for the discerning modern traveler and cuisine that ranges from traditional Turkish to health-conscious to international, guests will find just what they need for the perfect Istanbul experience.

Fitness enthusiasts can enjoy the 2000 sqm, well-equipped Willow Stream Spa and Health Club, during summer, guests can also enjoy our outdoor swimming pool overlooking the Bosphorus.

Summary of Responsibilities :

Reporting to the Director of Human Resources, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Facilitate all Company training programs and ensure standards are followed
  • Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training
  • Ensure all training material is up to date
  • Coordinate all training seminars
  • Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
  • Partner with external organizations who provide support for the hotel's learning strategy
  • Ensure all team member training, documentation and testing is completed in the required time frame
  • Create and develop training materials and programs to meet the needs of the hotel
  • Follow outlet policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
  • Qualifications :

  • Previous leadership experience in a related field required
  • Computer literate in Microsoft Window applications required
  • University / College degree in a related discipline preferred
  • Previous Hotel experience preferred
  • Excellent interpersonal, communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Previous leadership experience in a related field required
  • Visa Requirements : Please insert verbiage around hotel's ability to support visas / work permits

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