The Members Relations Supervisor (MRS) is a direct link between our members and operations, acting as a voice for our members.
Constantly being at the front of the action, the Members Relations role is a vital part of the House culture.
An integral aspect of the role is developing relationships and a sense of the member community, their mindset and needs, and consistently being present and available on the floor.
Our MRS greatly contributes to the member experience by keeping the House’s best interest at heart.
A successful MRS will have strong relationships with our current members, the Istanbul community as a whole, and will greatly contribute to the growth of the membership body in 2020 and beyond.
Weekly floor shifts, plus writing a nightly report covering the profile and atmosphere of the Club, and reporting any pertinent observations
Addressing member inquiries within 24 hours. Responding to feedback and arranging meetings to follow-up when necessary
Communicating with Membership Manager and Heads of Departments action items required to better the member experience
Hosting weekly new member inductions to welcome new members to the House
Guest list approvals, with the Club’s atmosphere and best interest in mind
Constant floor presence during peak times and managing issues on the floor as they arise
Act as a consistent support for members’ reception desks
Constantly and consistently maintaining House standards and rules
Active recruitment of creative communities in Istanbul for membership
Supporting Membership Manager in member retention YOY, reducing attrition and increasing renewal ratios as agreed to budget
Facilitate the introduction of members to one another, building the community wellbeing
Drive the Member Clubs and community programming, personally hosting a monthly event in-house
Address and follow-up on any member or reporting staff’s behavioural issues or concerns
Participate as needed in the preparation of Committee Meetings
Execute any reasonable task requested by Head of Membership or Membership Manager