General Manager
Istanbul, Turkey
son 1 gün

Summary of Responsibilities :

Reportinginto the Regional Vice President, Operations, the General Manager oversees the day to dayoperations of the hotel in accordance with company standards, missionstatement, vision and values.

The maximization of financial performance, guestsatisfaction and Brand colleagues development is an integral part of theposition.

Furthermore it is essential to assist the Regional Vice President, Operationsin the development and communication ofstrategies, goals and objectives as well as the development, implementation andmonitoring of financial and operational plans for the hotels while, managing,growing and fostering positive owner relations and maximizing performance.

Areas ofResponsibility

Employee engagement

Directlysupervise the Executive Committee members and indirectly supervise all hotel personnel

Carry outsupervisory responsibilities in accordance with the Company’s policies andtraining programs

Act as aninteger role model, displaying explicit knowledge and awareness of companystandards

Buildquality relationships to the management team

Create teamspirit

Createeffectively a collaborative and inclusive environment where allemployees / colleagues are encouraged to provide input

Ensures goodsafety practices of employees and guests, assisting in the maintenance ofproper emergency and security procedures


Maintainproduct and service quality standards by conducting ongoing evaluations

Theattaining and maintenance of service levels that exceed expectations

All areas ofthe hotel consistently maintained to standards of attractiveness, comfort and cleanliness

HandlesVIPs, understanding international protocols for government officials androyalty


Developsaccurate and aggressive long and short-range financial objectives consistentwith the Brand strategy

Growingbusiness A good overview of finances, think about the future and decide onstrategic initiatives


  • Maximizingfinancial performance
  • Efficientoperation and cost control of all hotel departments and facilities

    Executesmarketing, sales, and operational activities, producing results that meet orexceed the hotel’s business plan

    Ensureadherence to relevant legislation relating to : fire; hygiene, employment,licensing, etc.

    Energyconsumption is monitored and minimized

    Preserving &maximizing hotel asset


    Passion togrow & develop - Feel encouraged and reinforced by own success

    Approachtasks with courage and self-confidence

    Trusts andshows confidence in others : delegates effectively

    Remainprofessional and constructive in extraordinary situations

    Show goodself- and time management


    In time ofcrisis : Able to take logical decisions and immediate actions

    Create anenvironment which encourages innovation; breaks down hierarchy;challenges thinking in a constructive way

    Foster andpush others to think clearly and solve problems properly by asking probingquestions

    Build anetwork of key people (owners, community etc.)

    DevelopingPeople - Promote integrity by fostering a "speak-up" culture anddemands fair and respectful behaviour and enforces compliance

    Marketsplans and ideas successfully

    Reduces keyand complex ideas and messages to clear, memorable, and compelling statements

    Convinceothers; negotiate;debate, find win-winsolutions


    Contributeto finding solutions

    Thinkquickly; formulate arguments in a quick way; Able to focus on different taskssimultaneously

    Think aboutthe future anticipating future trends and opportunities; translateorganisational strategy into appropriate local strategy

    Use soundproblem solving skills by identifying relevant information and interpreting andevaluating it objectively


  • Shows leadership, is connected and thoughtful.
  • Is passionate about delivering memorable experiences and taking pride in Turning Moments into memories.
  • Is naturally engage in unscripted, genuine and thoughtful ways.
  • Seek to connect personally with guests and share stories or suggestions to become a gateway to genuine connections for guests.
  • Qualifications

    Prior 5+years experience in luxury hotel management essential

    Strong matchwith Accorhotels Inspiring Leader capability framework

    StrongEducational background

    Fluent inEnglish (+ local language)

    Goodunderstanding of the local market (previous experience preferred)

    Understanding / experienceof union relations where applicable

    Experiencewith owners relationship

    Must bestrategic, creative and able to clearly communicate how plans will deliver onoverall goals

    Excellentspeaking and presentation skills

    Demonstratedleadership and organizational skills

    Stronginterpersonal & communication skills

    Adaptable& flexible with the capacity to set high goals and standards for the smoothoperation of the hotel

    Effectivemanagement style, hands-on and approachable

    Bottom-lineoriented with emphasis on quality guest-service and team-building

    Desirable Attributes

    Large operationswith high volume conference facilities

    Creative energy

    Ability tocollaborate

    High attention todetail in fast paced environment

    Excellent sense ofprioritization and time management



    Highly organized

    Have aninstinctive feeling about future product concepts

    Be interested inwhat competitors are doing

    Engaging, friendlyand charismatic

    Enthusiastic andthoughtful

    Displays pride inself and community

    Can influence andinspire others

    Gets personalsatisfaction from creating memories

    Natural, confidentstyle that is unscripted and genuine

    Entrepreneurialspirit while still passionate about brands

    Can easily connectand share interesting stories, opinions or suggestions with confidence andwarmth

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