Seller Experinece Executive
trendyol
Istanbul
son 2 gün

Join us and be a part of this exciting opportunity! Our purpose is to create the most positive impact in our country and ecosystem by enabling commerce, empowered by technology! We are a Tech company - Technology is the driver, ecommerce is the outcome.

Founded in 2010, we are the largest and fastest growing mobile commerce company in Turkey and the MENA region, the largest internet employer in Turkey with a team of ca.

2000 people. In 2018, we have announced an investment and strategic partnership with Alibaba Group which also is the largest internet sector investment in Turkey to date.

Our culture is at the core of everything we do. Focused on results, keeping our customers first, we always work for better and always test, iterate and improve.

We learn from our mistakes, direct and open feedback is at the core of our culture.We are scaling fast and profitably, expanding into international markets.

If you want to learn, grow and deliver, if you are results-oriented, love teamwork, appreciate open communication, learning and iteration, and making decisions with data, Come, join our tribe! Marketplace Team is responsible for leading the initiatives to identify the opportunities for expanding selection that our Customers want, help business teams identify growth opportunities based on technology and data-driven processes.

In the end, we are all working towards the same goal : to create an excellent experience for our customers at Trendyol

WHAT WE ARE LOOKING FOR?

  • Bachelor’s degree from reputable universities (engineering, business administration, economy etc.). Masters degree is a plus,
  • Minimum 5+ years of experience in service sectors e.g. e-commerce, banking and telecom. E-commerce experience is a plus,
  • Experienced in customer / partner experience, CRM journeys , omni-channel communication, process development, information technology, digital channels and project management,
  • Experienced in gathering partner insights and develop
  • Minimum 2+ years of team leadership and coaching experience
  • Customer-driven and analytical mindset with a desire and ability to identify and resolve seller problems,
  • Exceptional communication, persuasion and team working skills,
  • Able to work within a dynamic and fast-paced environment,
  • Proactive and results oriented approach,
  • Open minded, innovative conceptual thinking ability,
  • Excellent verbal, written and presentation skills in English,Team management and coaching experience,
  • No military obligation for male candidates.
  • Experienced in "agile" working environment and project and familiar with project iteration culture
  • YOUR CHALLENGE

  • Follow e-commerce & marketplace environment best practices, develop projects that will improve seller engagement and follow up the actions to be taken by other teams,
  • Interpret and synthesize seller feedbacks from various sources (surveys, operational data, contact center data, social media, organizations and research)
  • Continuously reduce pain areas for the partners / sellers, through working closely with other functions including IT, Finance, Marketing, Training to ensure delivery of the brand promise
  • Engage with projects, to provide insights into seller / partner needs and requirements, to improve quality of experience and journey,
  • Regular measurement of seller engagement KPI's and making necessary arrangements by detecting improvement areas,
  • Create and update guidelines / procedures for Seller life cycle
  • Define effective channels to manage Trendyol-seller communication
  • WHAT’S IN IT FOR YOU?

  • Take responsibility from day one, improve your skills and learn continuously.
  • We have open communication, team work and promote servant leadership. We value talent, not titles!
  • Chance to shape future of e-commerce with us and experience agility at its best!
  • Working in an engaging workplace and being part of our cross-functional, diversified and dynamic team.
  • Don’t forget to have fun while we work, we work hard play hard, open office and happy hours : )
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