Ensure planning and execution of various Service activities carried out both off and on site.
Drive and monitor Service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.
Allocate, drive and monitor work to projects based on order content, delivery time, competencies and workload.
Effectively utilize available resources through proper planning and scheduling to meet delivery targets (e.g. OTD, response time, ordered service offerings, update of installed based data).
Ensure work assignments are accurately classified as warrantee or non-warrantee status.
Ensure that materials and components to feed Service delivery are provided optimizing cost, stock and timing.
Collaborate within local service units and with other Service teams to promote One ABB approach towards customers.
Build sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales.
Drive consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).
Drive continuous service productivity improvement activities in the assigned Service team in collaboration with the Operational Excellence team.
Utilize efficient tools (e.g. Mobile Service Assist (MSA)) to streamline Service processes and applications to support the customer.
Ensure the transfer of Service findings to the product / system local units for improvement of their offerings.
Ensure compliance with Group health, safety and environmental directives, and ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results.
Assess risks and safety hazards and implements actions to ensure people and equipment safety.
Ensure that the area of responsibility is properly organized, resourced and supervised.
Ensure all Field Service team members are certified in line with global certification and local regulations.
Review competence levels to ensure each Service Engineer (including subcontractors) is appropriately qualified to handle jobs assigned to them.
University degree in Electrical Engineering, Mechanical Engineering,
At least 8 years of experience in Motors and Generators, automation products, mechanical power transmission products or drive sales,
Min 2 years of experience in managerial roles,
Good command of written & spoken English,
Action oriented, strong interpersonal & communication skills, team work oriented,
Having a valid driving license & no obstacle for traveling,