Service Operation Manager – Motors & Generators
ABB
Istanbul, Istanbul, Turkey
son 10 gün

Tasks :

  • Ensure planning and execution of various Service activities carried out both off and on site.
  • Drive and monitor Service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.
  • Allocate, drive and monitor work to projects based on order content, delivery time, competencies and workload.
  • Effectively utilize available resources through proper planning and scheduling to meet delivery targets (e.g. OTD, response time, ordered service offerings, update of installed based data).
  • Ensure work assignments are accurately classified as warrantee or non-warrantee status.
  • Ensure that materials and components to feed Service delivery are provided optimizing cost, stock and timing.
  • Collaborate within local service units and with other Service teams to promote One ABB approach towards customers.
  • Build sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales.
  • Drive consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).
  • Drive continuous service productivity improvement activities in the assigned Service team in collaboration with the Operational Excellence team.
  • Utilize efficient tools (e.g. Mobile Service Assist (MSA)) to streamline Service processes and applications to support the customer.
  • Ensure the transfer of Service findings to the product / system local units for improvement of their offerings.
  • Ensure compliance with Group health, safety and environmental directives, and ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results.
  • Assess risks and safety hazards and implements actions to ensure people and equipment safety.
  • Ensure that the area of responsibility is properly organized, resourced and supervised.
  • Ensure all Field Service team members are certified in line with global certification and local regulations.
  • Review competence levels to ensure each Service Engineer (including subcontractors) is appropriately qualified to handle jobs assigned to them.
  • Requirements :

  • University degree in Electrical Engineering, Mechanical Engineering,
  • At least 8 years of experience in Motors and Generators, automation products, mechanical power transmission products or drive sales,
  • Min 2 years of experience in managerial roles,
  • Good command of written & spoken English,
  • Action oriented, strong interpersonal & communication skills, team work oriented,
  • Having a valid driving license & no obstacle for traveling,
  • Completed military service for male applicants.
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