Customer Success Manager
Istanbul, TUR
son 2 gün

We are Refinitiv, a new name in Fin-tech. Founded on 160 years of trusted heritage. We refine and deploy the world’s data to power and connect global financial markets in partnership with our 40,000 customers across 190 countries.

Our ambitions are bold. Through a culture where performance leads, we are creating more open and transparent financial markets to drive a more sustainable world.

Our diverse teams of world-class experts have the power to make breakthroughs for customers and the industries they serve.

And you? Be the breakthrough. Activate your future and shape ours.

Summary of the role

This is a post-sales role which drives commercial value creation through adoption of all Refinitiv solutions purchased by the customer to achieve revenue retention and customer engagement

Responsibilities you will perform

  • Enhances customer experience across Turkey, drives commercial value creation through adoption of all Refinitiv solutions purchased by the customer to achieve revenue retention and customer engagement
  • Clearly define business outcomes and orchestrate a comprehensive success plan broad of customer objectives, partners, achievements, risks and metrics needed to achieve them
  • Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case
  • Monitor usage of all licenses by customer, health gauges, competitive landscape and any other relevant data to build a retention strategy
  • Find leads and connects with sales to work on growth opportunities
  • Bring in customer intelligence and feedback into Refinitiv CRM system
  • Build, maintain and demonstrate positive relationships with decision makers and users within each account to influence adoption
  • What you need to bring

  • Domain expertise at financial markets knowledge base, industry trends and customers' business models (banking, mutual fund, securities, and finance industries)
  • Deep understanding of the trading workflow, structure of a trading desk, and technology trends, technology, APIs, SaaS services.
  • Proficiency at English and Turkish
  • Ability to establish trusted advisor relationships with business decision makers
  • Experience in facilitating customer meetings and making pitches to an audience
  • Problem solving skills
  • Proactive and positive attitude that has a "whatever it takes" approach to increase customer satisfaction
  • University degree
  • You receive

  • Diversity : an ability to work within international company with presence in almost 190 countries and collaborate with colleagues abroad
  • Development : e-learning platform, a range of workshops and international projects
  • Onboarding : structured training and buddy support
  • Information : access to real-time economic data
  • Perks : private medical healthcare, meal allowance, wellbeing program, corporate pension plan
  • Extensive travelling and meeting customers face to face
  • We care about benefits too.

    We support our colleagues’ wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts & savings and so much more.

    All of which are tailored to your needs and may vary by location. For more details talk to your recruiter.

    As a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. Therefore we seek hardworking, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact us to request an accommodation.

    A full list of our office locations and contact information can be found at : Refinitiv Office Locations.

    Be the breakthrough, activate your future and shape ours.

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