IT Engineer - Istanbul
Hemmersbach
Istanbul, Turkey
son 8 saat

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.

DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • identify, diagnose, and resolve the level one / two issues in computer hardware and software in a systems such as Laptops, Desktops, Printers, Mobile Devices, Tablets etc.
  • deal with software portfolio management and product life cycle management
  • provide general desktop support, project coordination, imaging / re-imaging PCs, and laptops
  • coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
  • provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
  • provide smart hand support for Server and network devices
  • Our Requirements

  • at least 10-year experience in a similar position (end-user / desktop support)
  • knowledge of Win 10, Office 365 and MDM (Mobile device Managament)
  • good understanding of Desktop / Laptop / Printer
  • familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client
  • knowledge of Windows networking configurations, Device Encryption, working network level understanding, print queue understanding, AD basic / intermediate understanding
  • good knowledge of application installation & config, image installation & config, Hardware break & fix, good grasp of mobile and handheld devices such as android and IOS Tablets configuration and navigation
  • strong customer / people service skills
  • good command of English
  • Your Benefits

  • A secure job in an exponentially growing international company
  • Taking responsibility of exciting projects with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
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