Be part of us
We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.
DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
identify, diagnose, and resolve the level one / two issues in computer hardware and software in a systems such as Laptops, Desktops, Printers, Mobile Devices, Tablets etc.
deal with software portfolio management and product life cycle management
provide general desktop support, project coordination, imaging / re-imaging PCs, and laptops
coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
provide smart hand support for Server and network devices
at least 10-year experience in a similar position (end-user / desktop support)
knowledge of Win 10, Office 365 and MDM (Mobile device Managament)
good understanding of Desktop / Laptop / Printer
familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client
knowledge of Windows networking configurations, Device Encryption, working network level understanding, print queue understanding, AD basic / intermediate understanding
good knowledge of application installation & config, image installation & config, Hardware break & fix, good grasp of mobile and handheld devices such as android and IOS Tablets configuration and navigation
strong customer / people service skills
good command of English
A secure job in an exponentially growing international company
Taking responsibility of exciting projects with diverse challenges
Wonderful team spirit and a great working atmosphere in a friendly team
Direct and open communication
Very good opportunities for professional and personal further development thanks to our human resources development programme
Mentor programme for an easy start for new employees
Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes