Field Service Executive
CHEP
Istanbul, Marmara, TR
son 1 saat

Position Description

Function / Department : Asset Management

Position Purpose :

Key objectives of the role are to minimize leakage, decreasing net cost of collection, improve relationship level and support business growth targets

Responsible for designing and executing Retailer account strategy and initiatives where they are responsible

Create tailor made solutions and collaboration platform for TOP retailers

Improve Retailers profitability and operation efficiency

İmprove Sustainable and broader relationship with key retailers to improve satisfaction

Support Automotive business on audit execution, on-site trainings and growth

Major / Key Accountabilities :

Responsible for supporting automotive business with audit, on-site trainings and back load lead generation support

  • Responsible for managing and delivering the Asset Management designated KPI’s in his area of influence (FTR; Stock levels;
  • leakage rate) and create action plans for continuous improvement.

    Ensuring 100% of active Retail accounts are either covered by a field visit, a call or both as a means of having a regular CHEP contact.

    Field visits covering D locations having min %85 of total delta stock)

    Responsible for executing or any other collaboration projects such as TPM, transport collaboration with related retailers

    Responsible for identifying and executing advocacy process and hit the growth and LMS targets via regional advocacy

    Responsible for Audit performance of related retailers and supporting Audit execution in the area of influence

    Responsible for support MER execution in the area of influence to increase efficiency

    Manage broader relationships with key Retailers in all levels and functions and Increase Customer satisfaction

    Work alongside the relevant departments to formulate a business plan for each Retailer account to protect and grow the account in order to meet and exceed

    Measures : Asset KPIs

    Asset KPIs

    The Retailer profitability

    Retailer advocacy (new emitter volume)

    LMS revenue increase

    Collaboration projects ROI

    Throughput Revenue increase

    Leakage reduction

    NPS Customer Satisfaction

    Asset Management KPIs

    Net collection cost

    Distributor Flow Through Ratio

    Stock Growth at Distributors

    Audit Program, Audit Losses, Projected Embedded Losses & Stray Recovery

    Scope :

    Annual defined FTR for Retailers, Leakage and other Asset Management KPI’s.

    Support the Asset Management team to meet Leakage and Stray Recovery targets as well as ensure personal BlueCode targets

    Designated area of influence (province or other geographical area appointed).

    Number of Locations : the existing in the Siebel database for the specific area of influence

    Qualifications :

    A degree in Business Studies, Engineering or relevant studies

    Experience :

    Minimum 5 years’ experience in the Retail, Logistic Operations, Manufacturing companies

    Experience in managing diverse teams, and influencing change in a growing market

    Knowledge of FMCG, Retail and Distribution networks and Supply Chain dynamics

    Customer facing experience

    We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day.

    Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world.

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