Summary The Regional Revenue Director, Central & East Europe has responsibility for all aspects of Revenue Management and Distribution for the Central & East Europe region and their assigned portfolio of hotels.
He / she will work closely with regional / central leadership in understanding development within the region, delivering RM & Distribution brand standards and promoting best practices as well as monitoring same for compliance.
Their primary purpose is to serve participating hotels, working closely with the regional Manager(s), Specialist(s) and Analyst (s), Weekly and Monthly Advocacy to promote property engagement within the region.
This will be accomplished via audits of the property’s existing system(s) set-up; building, maintaining, managing and communicating the entire rate loading process;
and analyzing competitive rate shopping reports to ensure inventory availability and rate parity in all applicable distribution channels including the central reservation system CRS, various GDS, Third Party Internet Sites and the PMS.
The Regional Revenue Director, Central & East Europe creates strategies to maximize Region’s room revenue and grow the RevPAR Index (market share) and profitability for each hotel in a portfolio.
The Regional Revenue Director will be responsible for achieving three primary accomplishments : 1. a trusting relationship with the hotel teams and other key revenue management stakeholders2.
an appropriate Revenue Management & Distribution strategy, including pricing, positioning for the portfolio hotels 3. an alignment with the hotel teams and other key revenue management stakeholders on Revenue Management & Distribution strategy and pricing.
4. Help drive and support key Distribution initiatives to maximize revenue across hotels in EMEA
Decision-making authority is at a medium / high level, although it does facilitate the process for supported hotels and it also increases in specific cases.
Acts as supervisor and mentor to RM Analyst(s) and Specialist(s) and Manager(s) in relevant Region
Work consists of routine tasks, processes, or operations. The employee selects and applies several clearly prescribed, standard policies and procedures.
Requires choosing between a few clear choices or discussing them with a supervisor to solve problems.
Problems generally involve the selection of standard procedures, organizing work, and checking results. Answers are usually found by selecting from specific choices defined in standard work policies or procedures.
Work requires active involvement in projects that result in new ideas or methods. Improved methods generally affect the hotel’s bottom line performance and immediate department.
Serves as a project team member working to achieve defined goals.
Require regular contact with property designated contacts; interaction within the department and periodic contacts with other departments, supplying or seeking information on specialized matters.
Involves supervisory responsibilities.
Scope / Financial Responsibility
The position has a revenue impact as it relates to ensuring that Brand Standards, Revenue Management Policies and Best Practices are adhered to.
All these are designed to generate incremental revenues, customer loyalty, and increase brand awareness for properties while minimizing opportunity costs of not having adequate rates and inventory available for sale across various channels.
this position will have an impact on a hotel’s top line revenues.
Abilities / Key Competencies / Skills
Must be able to convey information and ideas clearly; both oral and written communications.
Must have strong project and time management skills
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to work well in stressful situations, including ability to handle property(s) questions and concerns with satisfactory results.
Must be able to work on multiple tasks.
Must be able to show initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary with or without supervisors’ guidance.
Ability to analyse, interpret and explain statistical data, to develop strategies and generate a course of action.
Strong mathematical comprehension.
Must maintain composure and objectivity under pressure.
Must have the ability to assimilate information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must have effective presentation skills.
Must have excellent interpersonal skills that build trust and in still confidence in order to motivate and influence others
Must be effective at listening, understanding, and clarifying the concerns and issues raised by key clients, co-workers and supervisors.
Must be able to work with and understand financial information, data, and basic arithmetic functions.
High proficiency with Excel, Word, PowerPoint Microsoft Outlook, Salesforce, Internet Browser and any other systems that may be designated by the company.
Perform other duties as requested by management.
Attend meetings / training as required by management.
Experience / Certificates / Education
BA / BS Bachelor’s Degree in Hospitality, Business Administration, Finance, or Economics or a minimum of five (5) to seven (7) years of Analytical experience within Revenue Management, Data Management, Reservations, or Front Office
A minimum of five (7) years of multiple hotel Revenue Management experience
Has knowledge of office or operational procedures. Performs basic typing / word-processing, bookkeeping, checking of charts or records and posting of information to a database / spreadsheet, following instructions.
Familiarity with MS Office (Excel and word) is necessary.
Experience with hotel property management systems or central reservation systems
Hospitality industry experience preferred
Proficient in Revenue Management systems, hotel property management systems, and industry related reports
Fluency in English and German are essential. Other European language would also be highly beneficial.