We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Scope of Position :
Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import department.
Major Duties and Responsibilities :
Interact with our customers in arranging their international shipments, pro-actively monitor
shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we meet or exceed customer expectations at all times.
Ensure all communications are professional, timely and appropriately handled using the
best medium, for both internal and external correspondence.
Track and trace shipments as required. To ensure pro-active customer communication.(eg. booking deliveries in advance or notifying customers of delays, etc..)
Work from the Air Import Customer Service & Delivery management Workflow
Ensure timely delivery of freight to customers.
Ensure accurate and timely data entry into operating systems, as per the operating process
Complete end of day checks of the workflow is complete and any exceptions are
dealt with before the day end.
Meet KPI standards, as per the company’s procedures.
Service provider Management
Contribute to maintain strong relationships with our Service Providers and approve payment of
All communication pertinent to a consignment is printed to edoc. This includes but is not limited
to storage, delivery, customer communication, booking appointments, etc
All charges associated to consignments are noted within a DLSOP and communicated to the
VAT / Duty invoices are processed and money collected prior to the declaration being
committed for customer.Customers with credit should have the VAT / Duty invoiced same day.
VAT / Duty invoice are sent to the customer the same day as processed.
Support with billing as required / requested.
Support with accounting queries as required / requested (BNP, Cass, Write offs)
Fluent in English