Air Import Customer Service Agent
Expeditors International of Washington, Inc.
ANKARA, Turkey
son 12 gün

We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified system
  • Scope of Position :

    Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import department.

    Major Duties and Responsibilities :

    Customer service

  • Delivery best in class customer service to our customers at all times.
  • Interact with our customers in arranging their international shipments, pro-actively monitor

    shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we meet or exceed customer expectations at all times.

    Ensure all communications are professional, timely and appropriately handled using the

    best medium, for both internal and external correspondence.

  • Ensure all documentation is supplied in a timely manner to customer and / or broker for
  • customs purposes.

  • Ensure all customers standard operating procedures are followed and updated in the DLSOP.
  • Operations

  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Track and trace shipments as required. To ensure pro-active customer communication.(eg. booking deliveries in advance or notifying customers of delays, etc..)

    Work from the Air Import Customer Service & Delivery management Workflow

    Ensure timely delivery of freight to customers.

    Ensure accurate and timely data entry into operating systems, as per the operating process

    100% compliance

    Complete end of day checks of the workflow is complete and any exceptions are

    dealt with before the day end.

    Meet KPI standards, as per the company’s procedures.

    Service provider Management

    Contribute to maintain strong relationships with our Service Providers and approve payment of


  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • All communication pertinent to a consignment is printed to edoc. This includes but is not limited

    to storage, delivery, customer communication, booking appointments, etc


  • Record billing exceptions in CFIT. Communicate the exception to the billing clerk via email.Own the revenue on your consignments.
  • All charges associated to consignments are noted within a DLSOP and communicated to the

    billing team.

    VAT / Duty invoices are processed and money collected prior to the declaration being

    committed for customer.Customers with credit should have the VAT / Duty invoiced same day.

    VAT / Duty invoice are sent to the customer the same day as processed.

    Support with billing as required / requested.

    Support with accounting queries as required / requested (BNP, Cass, Write offs)


  • 2 years related experience and / or training; or equivalent combination of education and experience.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word, PowerPoint).
  • Fluent in English

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