Front Office Manager
Fairmont Hotels & Resorts
Fairmont Quasar Istanbul, Istanbul, Turkey
son 1 gün

Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts.

Showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.

Hotel Overview :

Central to shopping, sightseeing, restaurants and bars, and the business district. The green park surrounding the Fairmont Quasar Istanbul, offers breathing space in a dense part of the city.

The hotel is about 20 km to Atatürk Airport and in convenient walking distance to metro.Business and leisure travelers alike will experience the utmost in comfort and luxury at the Fairmont Quasar Istanbul.

The 209 luxury guestrooms include 25 Suites, 33 Gold Rooms and 64 Apartments, all elegantly designed for the discerning modern traveler and cuisine that ranges from traditional Turkish to health-conscious to international, guests will find just what they need for the perfect Istanbul experience.

Fitness enthusiasts can enjoy the 2000 sqm, well-equipped Willow Stream Spa and Health Club, during summer, guests can also enjoy our outdoor swimming pool overlooking the Bosphorus.

Summary of Responsibilities :

  • Consistently offer professional, friendly and engaging service
  • Lead and manage all aspects of the Front Office department and ensure all service standards are followed
  • Maximize rooms revenue through participating in yield management meetings and implementing, supporting agreed upon Revenue Management strategies and practices
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Conduct regularly scheduled departmental meeting
  • Manage the departmental budget
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
  • Qualifications :

  • Previous leadership experience required
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications required
  • University / College degree in a related discipline preferred
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
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