We are seeking a
Provisioning Operations Snr. Specialist
with the will and ambition towork in high performing Vodafone Team responsible for Leading DigitalTransformation in Turkey, reporting to Provisioning Manager of Vodafone Turkey.
To ensure the successful ongoing operation and coordination of related Provisioning Services.
As a service owner, to have end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product / service.
Responsible of daily operational activities and availibility of systems.
Investigating problems, finding root cause of the problems.
Deployment of new products and services.
Implementing change management processes and user requests.
Periodic monitoring of systems for performance bottlenecks.
Performance tuning of applications to ensure business needs and agreed SLAs are met.
Responsible for reporting to stakeholders on product performance and supplier / partner performance.
Incident and error handling for application errors.
Ownership of capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world.
Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
Bachelor’s degree from Computer, Electronics and other related fields.
High level of expertise in service incident handling and troubleshooting
Good knowledge of statistical Analysis (distribution analysis, correlation, variance)
Good command of English.
Significant experience in using SQL , PL / SQL .
Significant experience in UNIX and shell scripting.
Basic knowledge of Oracle database administration.
Ability to use analytical, network security, network monitoring, and administration software programs.
Ability to work in flexible work hours under pressure and tight deadlines.