The Reservation Agent is responsible for completing the reservation of Hotel guests in a friendly and caring manner according to Kempinski procedures and Leading Quality Assurance (LQA) standards.
At all times, he / she must display a professional and positive image as they play a crucial role in the first and last impression the guest receives.
Çırağan Palace Kempinski İstanbul
Çırağan Palace Kempinski İstanbul is the the only Ottoman Imperial Palace and Hotel on the Bosphorus. It offers a resort ambience in the city and reflects the ultimate luxury of a genuine Ottoman Palace.
With a total of 310 rooms, including 279 rooms and 20 suites in the main hotel section and 11 suites in the imperial palace section the hotel’s restaurants&bars, offer a blissful culinary experience.
Çırağan Palace Kempinski Istanbul is regarded as the city’s most distinguished high profile meetings&congresses for private companies, or extravagant weddings & social events that create memories to remember for a life time experience.
Beyond all the Spa facilities, a favorite is the winter heated infinity outdoor pool, which gives you the feeling of floating on the Bosphorus.
Çırağan Palace Kempinski Istanbul is the only hotel in Istanbul accessible by .
Key Responsibilities :
Receives processes and confirms guest room reservations made by / for clients over the phone, via e-mail or fax.
Prepares and files correspondence according to existing procedures.
Ensuring that all pertinent information has been recorded and all the involved departments are informed.
Sees to it that reservation correspondences have been properly filed according to established procedures.
Prepares day’s arrival list and sees to it that departments concerned receive copy of the list.
Keeps tight control on room reservation inventory and take necessary action with regard to cancellation and amendments according to established procedures.
To offer wait list or alternative dates to the guests if there is no requested room type available. If not keeps turn away statistics.
To follow up guarantee and payment of the reservations according to the existing standards.
Entering and following up all the necessary notes (Traces) in regards with the reservations.
Following up the arrival times of the guests.
Getting all the preferences of the guests and dealing with the VIP bookings.
To maintain and record guest profile records, ensuring accuracy with all the necessary details such as Address, e- mail and telephone number.
Periodically review correspondence to ensure that additional details, changes and messages for guest have been noted.
To process the commission report thoroughly on a daily basis.
Attends to inquiries, complaints and request regarding reservations & informs Reservations Manager
To perform 100% from the mystery call results and the Leading Quality Assurance.
Increasing the incremental Revenue through Up-Sell & contribute to revenue increase.
Handling rate resistance on the telephone in order to increase revenue.
Increase the total revenue of the hotel by cross selling other outlets and services of the hotel.
Performs any other duties might be assigned by his / her superior.