Customer Helper - Station Supervisor - AYT
son 4 saat

At and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

After another exciting year of growth for and Jet2holidays , we now have some great opportunities for Station Supervisors to join our Ground Operations Team on Full time Fixed Term contracts.

Reporting to the Regional Manager, the Station Supervisor will play a key role in the safe and punctual ground handling operation at Jet2.

com destinations in Turkey , with a focus on Antalya , ensuring that customers constantly receive first class levels of customer service.

This is a Fixed Term position until 31st of October 2020

The successful candidate will be responsible for :

  • Excellent levels of service to ’s customers.
  • Strong relationship management and close liaison with 's third party service providers both within the airport and externally.
  • Effective supervision of both the landside and airside operations.
  • Completion of daily operational reports and timely submission to head office.
  • Ensuring ’s policies and procedures are implemented and adhered to.
  • Manage attendance and leave roster for the team.
  • Monitoring of station key performance indicators and making recommendations for improvements at the station.
  • Oversee all Ground Operations at the airport and ensure all services are carried out to the company standards and procedures.
  • Liaise with the appointed ground handling agent, airport authorities, and Jet2holidays , ensuring that you drive a One Team’ ethos in all areas.
  • The successful candidate will have :

  • Good language skills and be fluent both in English and Turkish
  • Extensive experience of the aviation industry, in either a check-in / ramp handling capacity, is essential.
  • Previous experience of a fast-paced customer service environment.
  • Experience of leading by example.
  • In return we offer :

  • Competitive salary
  • Excellent training and support to develop your career with
  • Fully paid training
  • Free uniform
  • Rosters given in advance
  • One to Ones & coaching sessions
  • Great team spirit and atmosphere
  • Chance to make a real difference to our customers holiday
  • This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

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