Product Support Engineer
Fair Isaac Corporation.
Istanbul, TR
son 62 gün

Job Description

As a member of the Global Support Group the candidate undertake support functions as a Product Support Engineer. The Product Support team is a cross functional team of Support Engineers providing both maintenance support and Professional Services to our global client-

base. Due to the complex nature of FICO’s solutions and tools, the support team is staffed with technical engineers, who are experts on our software and the industries we serve.

The candidate must be a strong team player who will enjoy being part of a friendly but hard working client focused team that cares passionately about providing the highest possible levels of service and client satisfaction.

In this hands-on role, the Product Support Engineer will interact with all levels of management across Support, Professional Services, Development and Clients to prioritize and resolve clients’ technical and application issues for FICO’s Fraud Management Products, and related tools.

Skills and Experience : Product Support Skills-

Product Support Skills-

  • Good interpersonal and customer care skills.
  • Good accurate record keeping.
  • Ability to prioritize work.
  • Ability to make decisions or solve problems using logic to identify key facts, explore alternatives and propose quality solutions.
  • Ability to work well in a team environment.
  • Excellent verbal and written communication skills.
  • Ability to deal with difficult clients situations.
  • A Logical thinker.
  • Sharp Troubleshooting and Analytical Abilities.
  • Required Technical skills-

  • General knowledge of computer hardware and configuration.
  • Experience with UNIX(AIX), Linux (RHEL).
  • Exposure to SOAP architecture and WebServices.
  • Familiarity with Oracle 11g or higher.
  • SQL scripting experience.
  • Tivoli Active Directory or Active directory basics.
  • Application server experience (Websphere).
  • Web server experience (Tomcat, IHS).
  • Ability to read, analyze and interpret Application Logs.
  • Desired skills -

  • Understanding of networking protocols (TCP / IP, SSH).
  • MQ Channel knowledge.
  • Java coding ability.
  • Javascript knowledge.
  • Xml familiarity.
  • Knowledge of Fraud risk strategies or analytics.
  • Basic scripting and any programming experience.
  • Mainframe experience.
  • Why Make a Move to FICO?

    At FICO, you can advance your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics.

    We have a 50+ year history of excellence in providing analytics and decision management solutions. Here are a few examples of our impact globally :

  • Credit Scoring 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
  • Fraud Detection and Security 2.5+ billion credit cards globally are protected by FICO fraud systems.
  • Lending 3 / 4 of US mortgages are approved using the FICO Score.
  • FICO’s proven science leverages the latest technology to drive consumer behavior insights and optimize business processes.

    We help many of the world’s leading banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.

    Our success is founded on really talented people just like you who enjoy innovative and high-performance environments with the opportunity to grow.

    Join the FICO Family and help change the way business makes decisions!

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