Remote Support Engineer Istanbul, Turkey
Hewlett Packard Enterprise
Istanbul, Turkey
son 6 gün

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster.

With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Customer Solution Centers are made up of teams that provide remote (offsite support) service; post-sales, and service delivery.

The technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

We have a team of technical specialists supporting enterprise customers and if you want to develop your career within a best-

in-class company with the most u to date solutions & products, then we want to hear from you!

Responsibilities :

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
  • Review and may resolve complex business issues.
  • Excellent communication skills. Add case resolution to KMS.
  • Understand and utilize Information Technology Information Libraries (ITIL).
  • Represent the company in a face to face customer location visit, industry conference / trade show, vendor meeting, etc.
  • Partners frequently with the Sales Pursuit team.
  • Comfortable managing technical issue as well as customer business impact and ability to blend and appreciate these aspects in communication with customer.

    Education and Experience Required :

  • Typically a Bachelor's or Master' degree in a technical discipline or equivalent experience
  • 5+ years of experience in relevant support delivery organizations.
  • Relevant industry qualification where applicable.
  • Ideally, onsite and / or remote support experience on HP Enterprise Server / Storage / Network products, especially with Vmware / Linux experience.
  • Recommended : ITIL certification
  • Knowledge and Skills :

  • Excellent verbal and written communication skills in English and Turkish.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem solving skills.
  • Software and hardware knowledge of computing, storage and peripheral devices.
  • Advanced proficiency with case management databases and tools.
  • Superior customer service skills.
  • Phone and remote support.
  • Partners frequently with the Sales Pursuit team.
  • Ability to solve and document solutions for usage of other technicians and customers.
  • Ability to mentor new agents.
  • Ability to lead resolution activities with escalated customers.
  • Ability to contribute to technical action plans.
  • Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).
  • Mission Critical Mindset
  • Strong level hands-on and remote experience on

  • Redhat based Linux Installation & Administration & Troubleshooting
  • Vmware / Hyper-V Installation & Administration & Troubleshooting
  • HPE ProLiant blade servers and storage hardware
  • HPE Virtual Connect technology
  • Proven experience on 3par or Tape or HPE Network technologies is a plus.
  • 1052403

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