Field Service Engineer
son 1 gün

Job Description

In this role, you have the opportunity to

Play a key role in ensuring long term customer satisfaction and loyalty, as well in the growth of customer service business and sales business, by delivering service activities on Philips Health Systems equipment.

You are responsible for

  • Planning and delivering assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focus on the efficiency and service quality.
  • Developing and maintaining good relationships with customers, ensuring customer satisfaction and loyalty; owning customer service quality KPIs for assigned account.
  • Ensuring service process implemented effectively,
  • Support CS business,
  • Attending trainings and developing relevant knowledge and skills, Focusing on service competence level and actual service capabilities.
  • Providing service support to team members as required, focusing on good team work.
  • Preparing and providing kinds of Service Report on an accurate and timely basis.
  • You are a part of

    An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries.

    We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking.

    To succeed in this role, you should have the following skills and experience

  • Bachelor’s Degree in engineering (electronics / physics / bio-medical),
  • Minimum 5 years experience in customer service in Healthcare industry,
  • Strong technical knowledge regarding Healthcare products,
  • Good communication skills in both Turkish and English,
  • Able to travel 75% of the times within assigned region,
  • Residency in Ankara.
  • In return, we offer you

    A path towards your most rewarding career. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise.

    We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

    Furthermore, Philips University is available to all employees for learning and development opportunities.

    Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.

    Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

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