About the Spa Sales Representative position :
We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.
Candidates with strong communication skills who can make customers feel welcome in our SPA will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions.
A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
Ultimately, you will ensure that customers leave our SPA satisfied and you will contribute to the SPA's profitability with client enquiries are answered, reservations are recorded correctly and payment procedures are completed.
Key Responsibilities :
Handling customer issues
Providing information about products / services
Informing customers about sales / discounts
Communicating precisely with customers
Respond to client queries
Promote spa products and services
Record reservations and manage the appointment schedule
Conduct confirmation calls
Conduct check in, check out and payment procedures
Conduct retail sales procedures
Ensure the reception area is clean and presentable at all times
Manage locker keys
Manage client profiles
Prepare daily reports
Assist in the development and updating of the spa menu
Reference and abide by the spa’s Standard Operating Procedures, Policies & Forms Manuals
Well knowledge of at least one foreign language in writing and speaking (English is preferred)
Experience as a Sales Representative
Proven record of quotas
Effective communication skills
People person nature
High school diploma or certificate in sales
Proven Business Skills :
Telephone system operations
Computer literate (mid-advanced level) including booking systems and office applications
Knowledge of foreign language is a
Personality Traits :
Articulate verbal and written communication
Warning : All CV applications
must include candidate's photo
CVs without photo are not going to be processed.