Credit Controller
Maya Akar Center, Istanbul, Turkey
son 4 gün

Role Purpose

The key elements of this role are to maximise cash flow and minimise debt at risk, ensuring our operations are fully compliant with SOX, FCA and internal Chubb guidelines.

This role involves communication with both internal and external parties.

The role involves applying proven methods to resolve complex open items and to pass those items which cannot be resolved to Credit Control Manager for escalation.

The role requires the maintenance of strong business relationships with Chubb departments, brokers, insurance companies and external suppliers.

Key Responsibilities

  • Handle and resolve all open items including premium debts, unapplied and unallocated cash and for those items which cannot be resolved refer to the Credit Control Supervisor for support or escalation.
  • To identify debt at risk and work with internal teams to ensure early warning signs are flagged and processes are followed to protect Chubb cash flow.
  • In conjunction with the Credit Control Supervisor review processes and productivity on a regular basis, in order to identify efficiency gains within the team.
  • Assist with the implementation of any subsequent process improvements.

  • To manage regular third party / internal customer meetings to review and compare ledgers. Resolve any outstanding queries by working together, whilst strictly applying Chubb procedures to maximise cash flow and minimise the levels of overdue premiums.
  • Take ownership for managing and prioritising own workload.

  • Act as point of contact for the assigned set of accounts, ensure that expectations are met in terms of quality of service to 3rd parties;
  • handle any potential complaints in a timely manner and liaise with brokers and internal departments to resolve potential issues.

  • Regular reporting to the Credit Control Manager.
  • Ad-hoc credit management activity i.e. short term projects and inter-team work initiatives
  • Knowledge & Experience

  • Educated to A Level standard.
  • English
  • Ability to reconcile complex accounts and have excellent attention to detail
  • Ability to investigate and support with difficult cases and provide assistance with escalations
  • Ability to establish and maintain good client relationships, both internally and externally at all levels
  • Excellent time management skills, ability to prioritise; proven record of meeting deadlines
  • Very good customer service skills
  • Prior experience with debt management is preferred
  • Analytical skills and attention to detail and ability to work with and analyse heavy volumes of data
  • Good knowledge of Microsoft Office, in particular MS Excel (pivots, v-lookups, etc.) and preferably experience with finance accounting systems
  • Good business acumen for problem solving
  • Calm, confident manner to handle potentially difficult conversations
  • Confidence to deal with a range of stakeholders
  • Self-motivated and independent
  • Easily adaptable to changes, positive attitude and supportive of business needs.
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