The Systems Engineer Sales is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction.
Primarily providing pre-sales technical support for the implementation of products / applications / solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Provides complex design and systems engineering configurations
Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases
Maintains a high level of technical knowledge of F5 and the relevant industry
Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives
Participate in the development and support of presentations for customers and partners
Clearly articulate technical elements of the F5 value proposition to customers and partners
Maintain knowledge of competitive landscape and share knowledge with CAT team
Contribute to the creation of case studies, white papers, and media articles for customers and / or partners
Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
Effectively negotiate and pursue conflict resolution
Actively utilize SE tools : SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs
Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs
Understand and effectively utilize F5 organizational resources
Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities
Lead strategic (organizational) opportunities
Well developed SME focus for one technology
Deliver customized product presentations using an advanced solution-based sales approach
Proactively provide consultative support
Create customer documentation for POC
Understand business requirements involved with technical account strategy
Work effectively with Engineering, Product Development, and Technical Support organizations
Solve problems independently and creatively
Perform other related duties as assigned
Channel support activities include :
Support F5 channel partner sales initiatives
Provide channel partners sustainable training on F5 solutions and competitive differentiation
Provide channel partners technical expertise and oversight as required
Proactively provide consultative support
Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutions
Post sales activities include :
Understand and follow escalation process
Partner with the F5 Technical Support and customers / partners to resolve issues
A number of years related experience working with network, security and / or web technologies
Significant experience and a number of years pre-sales expertise
BS / BA or equivalent work experience
F5 core product experience or relevant experience in key competitor offerings required
In-depth industry knowledge and understanding of F5 technologies, solutions and product offerings strongly preferred
Advanced written and oral communication skills
Advanced presentation skills
Effective written and oral communication skills
Experience with MS office suite or Works
Physical Demands and Work Environment
Job may be performed on-site at a customer facility or data center, or in an office environment sitting at a desk or computer table.
Duties require the ability to travel up to 50% via automobile and airplane, and may require being on call periodically and working outside normal working hours (evenings and weekends).
Job requires the ability to lift up to 50 lbs.
F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.