Sales Operations Specialist
Orange Business Services
Turkey Istanbul , Turkey
son 3 saat

about the role

Business Intelligence / Financial and Sales Performance Reporting :

  • Execute order booking and forecasting
  • Execute revenue forecasting, accruals, deferrals
  • Management of Rebecca data entry and accuracy
  • Preparations of Country / Regional TSPRs and MBRs
  • Supporting pipeline management
  • Run sales efficiency actions
  • Quote to Bill / Quote to Order :

  • acts as focal point for quotation and order requests, taking responsibility to get this done within customer agreed KPI’s (Key Performance Indicators)
  • Acts as operational owner of quote to order cycle, using general + customer specific instructions and guidelines (price book, process, customer labelling etc.)
  • Responsible for quote entry into Quotation tools and follow up status through whole Quote To Order chain
  • Acts on operational issues and queries coming from Order to Bill (OTB) process
  • Supports improvement projects cooperating with senior account associate in countries to improve the Quote To Order process, aim for Operational Excellence
  • Performance Monitoring and Compensation

  • Execute target setting process
  • Run tasks around EGoals
  • Review and approve commission statements and payouts
  • Run ad hoc simulations
  • Seek necessary approvals as per SIP (sales incentive plan) and SOA (schedule of authority)
  • Customer Support and Engagement :

  • Engages with customer remotely for Quote To Order transactional / operational daily regular activities
  • works with billing and accounts receivable teams to resolve invoice, credit notes and payment issues in addition to reply customer billing / invoice quires
  • owns disconnection process performance by handling and following up disconnection requests coming from customers till closure / customer feedback
  • about you

  • Understanding customer (internal and external) challenges and needs
  • Ability to identify problems and work to resolution as required
  • Ability to engage with internal staff as required
  • Industrial engineering or equivalent engineering degree, science degree preferably with an MBA
  • Excellent knowledge of all office tools
  • Languages : English and Turkish fluently (French asset)
  • No experience needed, new graduates welcome
  • additional information

  • Clear & proactive internal and external customer communication
  • Able to deal with dual reporting lines and virtual teams
  • Fast learning and self-motivated
  • Being able to function well under stress
  • Ability to manage many tasks at the same time
  • Proactive behavior
  • department

    Sales & Mktg - Indirect & MEA

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

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