Spa Receptionist
Fairmont Hotels & Resorts
Fairmont Quasar Istanbul, Istanbul, Turkey
son 1 gün

Summary of Responsibilities :

  • Attend at the spa reception to inform guests about spa and wellness therapies and services, respond the enquiries from the hotel guests and spa members.
  • Schedule the services and therapies for guests and large groups using spa and wellness
  • Update the reservation / cancellations throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed
  • Care about guests / member needs and follow up satisfaction
  • Check in and check out guests; handle pre-accountancy
  • Promote and sell spa and wellness services
  • Fee collection and cashier duties
  • Keep petty cash
  • Process guest payments for spa and wellness services and obtain payment authorization as needed.
  • Balance, scan, and drop receipts with according to accounting procedures
  • Notify engineering of maintenance and repair needs.
  • Designated receptionist must be present at all times during the business hours.
  • The Telephone must be answered within 3 rings or 15 seconds
  • If not answered within 3 rings or 15 seconds an apology must be offered to the guest
  • Whilst ascertaining information employee must be polite cordial and helpful to the guest. Exact treatment required ( type of massage / facial ) must be clarified.
  • Answer with a smile
  • Detail of the reservation must repeated and confirmed with the guest (either during or at the end of conversation).
  • Guest name and room / contact number be obtained, guest name to be used at least once during conversation.
  • The guest must be thanked by the employee prior to the closing of the conversation.
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