The ASC Supervisor will be responsible for the supervision of a team of typically 10 to 20 employees in their assigned territory which may include Associate ASC’s, ASC’s and Lead ASC’s.
The ASC Supervisor will also be responsible for reporting information on the business to Apple management, as well as performing specific projects and tasks requested by Apple management.
Skills and Experience : Extensive experience in retail store management or similarProven track record of success in the delivery of quotas.
Ability to motivate and develop a high performing team through remote management.Superior communicator with an ability to interact in a multi layered personnel environment.
Understands solution based selling.Demonstrates an ability to proactively discuss solutions to issues.Has demonstrated an ability to deliver time sensitive projects.
Has demonstrated ability to proactively diagnose and develop remedies or plans for solutions or opportunities. The position of the ASC Supervisor is a field level role and will require them to be involved in store level activities to insure the highest possible revenue targets and attaches are being fulfilled.
The ASC Supervisor will work with their teams to ensure complete Apple product solutions are sold to all prospective and current customers and make sure Apple merchandising policies are being upheld and met.
The ASC Supervisor will also ensure their team delivers the highest levels of customer service, satisfaction, and integrity on a continual basis.
Additionally, they will work with store management and develop relationships that allow themselves the ability to monitor the Apple business and ensure it is growing.
Success Metrics / Key Performance Indicators : QuantitativeYear over Year growth in Apple Product and Beyond the Box sales in the assigned Point of Sale.
Achievement of overall Point of Sale sales goals vs. targets including key Beyond the Box attach rates. QualitativeLevel of interaction within Reseller’s Store and Regional Management staff.
Field supervision and development of team members.Ability to propose required action to strengthen revenue and minimise opportunity loss.