Account Support Manager Istanbul, Turkey
Hewlett Packard Enterprise
Istanbul, Turkey
son 2 gün

Responsibilities :

  • Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas / customer groups.
  • Integrate technical knowledge and business understanding to create solutions for customer.
  • Regularly leads large cross functional teams to include technical management of client staff assigned to implementation team in the completion of one or more solution requirements, architecture, or implementation deliverables.
  • Provides the technical direction required to resolve complex issues to ensure the on-time delivery of solutions that meet customer expectations.
  • May need to develop new methods to apply to situations.

  • Provides advanced technical consulting and advice to proposal efforts, solution design.
  • Provides consulting advice to customer senior IT leadership and sets strategic direction for customers based on the company’s solutions and products.
  • Mentor / consult with team members, other organizations, customers, and vendors on complex issues.
  • Act as a consultant in service delivery business, technology, industry or specific application.
  • Resolve technical and some business incidents independently.
  • Mentor / assist less-experienced team members on complex incidents.
  • Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
  • Review support plan for business indicators and map to company service solutions.
  • Develop and grow assigned customer account relationships with complex and strategic accounts.
  • Act as trusted advisor in the consultant role for customer and company sales teams.
  • Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
  • Provide suggestions for operational efficiencies.
  • Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.
  • Lead Customer Expectation management as part of escalation process.
  • Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
  • Education and Experience Required : Bachelor's degree preferred or Associate degree holder (technical field) with 12- 15years working experience in related fields desired.
  • Knowledge and Skills :

  • In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
  • Some in-depth knowledge of corporate organization and policies.
  • Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
  • Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
  • Anticipate Customer needs, develop proposed solutions, and build consensus.
  • Provide Mission Critical customer recommendations to improve processes.
  • Experienced knowledge of change management process and tools in complex environment.
  • Advanced skills in project management, communication, analysis, and presentation.
  • Expertise in area of focus and knowledgeable of future technology directions.
  • Mission Critical and ITIL certifications.
  • Demonstrates ability to develop solutions that can be used at multiple customer sites to enhance the availability, performance, maintainability and agility of their enterprise.
  • Develops reusable solutions and workarounds that are innovative and demonstrate a deep technical knowledge of the affected products, processes, and the customer environment.
  • Breadth of knowledge covers additional business units, third parties, competitors, and business drivers.
  • Recognized as an advanced subject matter expert of IT products, applied technologies and processes, combining vendor interoperability knowledge pertaining to complex IT infrastructures.
  • May define interoperability issues between vendors’ products and is a recognized expert in one or more technologies across the region.

    Holds a vendor or industry certification in more than one discipline area. Regularly represents business at industry recognized technical events.

  • Has performed troubleshooting across a number of significant multi-vendor products.
  • Hands on experience on UNIX, Linux, Storage, Vmware, IT Automation and Public & Private Cloud technologies.
  • Impact / Scope

  • Leads technically significant work on enterprise scale projects.
  • Is recognized by peers as an expert in a particular area of technology.
  • Sustained and consistent contribution at the region level.
  • Complexity

  • Large project / programs involving multiple disciplines, technologies, multi-geographies, and business units.
  • 1053069

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