Head of Customer Experience Amazon Turkey
Amazon.com
Istanbul, TR
son 6 gün

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.

By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Amazon is looking for an experienced professional to support Amazon's fast growing Turkey business. Amazon wants to : (i) improve the Turkey shopping experience, (ii) increase selection available to Turkey customers, (iii) provide faster shipping to Turkey customers, and (iv) offer Turkey customers the best prices possible.

You will be responsible for driving and facilitating cross-functional development activities, projects and process improvements to improve the overall Turkey customer experience.

You will work closely with all teams supporting Turkey, including Retail, Seller Services, Finance, Legal, Accounting, Compliance, Operations, Transportation, Localization and Tech across Luxembourg, Germany and the US.

Responsibilities

  • Define and improve the overall Turkey customer experience including strategic initiatives to please customers in the future.
  • Manage an agile product management team focusing on the shopping experience and post-shopping experience.
  • Participate in day-to-day operational aspects of the Turkey business, including suggesting and executing business improvement initiatives, and gathering and addressing customer feedback.
  • Create new and smarter metrics to monitor Turkey customer experience.
  • Extensive relevant experience including experience analyzing and improving the performance of a business
  • Highly innovative, flexible and self-directed
  • People skills maximizing trusting effective relationships
  • Advanced Excel skills; Experience working with large complex datasets paired with problem solving skills and business acumen
  • Language requirement : Advanced English language skills
  • Able to work in a diverse team
  • Consultancy experience
  • Tech start-up experience
  • Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

    We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills.

    We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.

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