Hotel Overview :
Central to shopping, sightseeing, restaurants and bars, and the business district. The green park surrounding the Fairmont Quasar Istanbul, offers breathing space in a dense part of the city.
The hotel is about 20 km to Atatürk Airport and in convenient walking distance to metro.
Business and leisure travelers alike will experience the utmost in comfort and luxury at the Fairmont Quasar Istanbul. The 209 luxury guestrooms include 25 Suites, 33 Gold Rooms and 64 Apartments, all elegantly designed for the discerning modern traveler and cuisine that ranges from traditional Turkish to health-conscious to international, guests will find just what they need for the perfect Istanbul experience.
Fitness enthusiasts can enjoy the 2000 sqm, well-equipped Willow Stream Spa and Health Club, during summer, guests can also enjoy our outdoor swimming pool overlooking the Bosphorus.
Summary of Responsibilities :
Consistently offer professional, friendly and engaging service
Greet, check in and settle guest accounts while ensuring all service standards are followed
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Proficiency in English (verbal and written), second language an asset
Previous customer related experience preferred
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must be able to type 25 words per minute
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to) :
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps