Multi Property Social Events Sales Executive
Sheraton Hotels & Resorts
Istanbul, Turkey, Turkey
son 6 gün

Start Your Journey With Us At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better.

We love what we do, and we give it all we’ve got on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying.

It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

JOB SUMMARY

Responsible for pro-actively soliciting and executing the relatedtasks of Groups & Events Sales Division of the Sales Department, handling theweddings & social event business opportunities.

Actively upsells eachbusiness opportunity to maximize revenue opportunity. Achieves personal andteam related revenue goals.

Partners with operation departments in providing acustomer experience that exceeds the customer’s expectations. Coordinates andcommunicates event details both verbally and in writing to the customer andproperty operations pre / post event.

Responsible for driving customer loyalty bydelivering service excellence throughout each customer experience. Providesservice to our customers in order to grow the account on behalf of MarriottInternational, across the enterprise.

Education and Experience

  • 2-yeardegree from an accredited university in Business Administration, Marketing,Hotel and Restaurant Management, or related major;
  • at least 1 year experiencein the sales and marketing or related professional area.

    4-yearbachelor's degreein BusinessAdministration, Marketing, Hotel and Restaurant Management, or related major; 1year experience in the sales and marketing or related professional area.

    REQUIRED :

    Excellent command of Turkish &English

    Preferred : 4-year college degree,

    4-year college degree,

    Previous experience in proactive leadgeneration in hospitality and sales discipline,

    Knowledge of property-specific businesssegments (e.g. Group, catering, transient),

    Knowledge the hospitality industry.

    CORE WORKACTIVITIES

    BuildingSuccessful Relationships that Generate Sales Opportunities

    Workscollaboratively with off-property sales channels to ensure sales efforts arecoordinated, complementary and not duplicative.

    Buildsand strengthens relationships with existing and new customers to enable futurebookings. Activities include sales calls, entertainment, fairs, trade shows,etc.

    Integrates current trends in the weddings & social events industry.

    Developsrelationships within community to strengthen and expand customer base for salesopportunities.

    Managesand develops relationships with key internal and external stakeholders.

    Providing service to customers in order to exceeds the customer’sexpectations.

    ExecutingSales Activities

    Participates insales calls where relevant with proactive sales team members to acquire newbusiness and / or close on business.

    Executes andsupports the operational aspects of business booked (e.g., generating proposal,writing contract, customer correspondence).

    Administrativefollow up, using sales resources , negotiating skills and creative sellingabilities to close on business,

    Conducts siteinspections, provides contracts for converted business.

    Targetswedding and social catering accounts, markets, or segments with heavy emphasison proactive solicitation and account saturation.

    UsingKnowledge of Market Trends and Target Customer Information to Maximize Revenue

    Identifiesnew business to achieve personal and location revenue goals.

    Understandsthe overall market - competitors’ strengths and weaknesses, economic trends,supply and demand etc. and knows how to sell against them.

    Closesthe best opportunities for the location based on market conditions and locationneeds.

    Gainsunderstanding the property and primary target customer and service expectations;serves the customer by understanding their business, business issues andconcerns, to offer better business solutions both prior to, and during theevent.

    ProvidingExceptional Customer Service

    Executesexemplary customer service to drive customer satisfaction and loyalty byassisting the customer and ensuring their satisfaction before and during theirprogram / event.

    Partnerswith Operation departments in providing a customer experience that exceeds thecustomer’s expectations.

    Empowersemployees to provide excellent customer service.

    Setsa positive example for guest relations.

    Coordinatesand communicates event details both verbally and in writing to the customer andproperty operations.

    Makespresence known to customer at all times during this process.

    Followsup with customer pre / post-event.

    Acts as liaisonbetween field hotel service departments and customer throughout the eventprocess (pre-event, event, post-event).

    Respondsto and handles guest problems and complaints.

    Ensuresthat events progress seamlessly by following established procedures,collaborating with other employees, and ensuring accuracy.

    Adheresto all standards, policies, and procedures.

    Ensuresbilling accuracy and conducts bill reviews with the clients prior to processingthe final bill.

    Useshis / her judgment to integrate current trends in event management and eventdesign.

    Solicitsfeedback from the property departments to identify areas for improvement toenhance the Event Planner’s experience.

    Buildsand strengthens relationships with existing and new customers to enable futurebookings.

  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
  • protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs;
  • thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely;
  • answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals;
  • listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards.

    Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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